Last updated: September 12, 2026
How to submit one
Send us your name, how we can reach you and, if you have one, your request’s tracking code. The more specific you are about the date, the service and what happened, the faster we can help.
- By email: concierge@opulentviajesdelujo.com
- Through the contact options on this site: see how to contact us
Response times
- Confirmation of receipt: within two business days.
- Requests and inquiries: up to ten business days.
- Complaints and claims: up to fifteen business days. If the case depends on a provider, we’ll let you know and keep you posted.
If you’re not satisfied
You may contact Colombia’s Superintendence of Industry and Commerce (SIC), which oversees consumer protection and personal data, or the Ministry of Commerce, Industry and Tourism for matters involving tourism service providers.
Fraud prevention
Opulent never asks for passwords, verification codes or full card details by phone, chat or email. If you receive a message that claims to be from us and asks for this information, don’t reply, and let us know through the channels on this page.